In 2025, the ISDN network is being switched off. More businesses are making the switch to internet-based telephony. Yet despite the increased use of voice over internet protocol (VoIP) phones in modern-day businesses, misconceptions about internet-based telephony have led some to question whether VoIP phones are actually any good.

Statements like "VoIP phones aren't reliable" tarnish their reputation. But the truth of the matter is that people who believe this likely have poor internet connection as you can't run VoIP phones properly without one.

Despite what you may have been told, VoIP phones are not a detriment to your business; they enhance it. But it's crucial when making the inevitable switch to think about the provider you go with as you want to ensure that their solutions meet your needs. That is why it's so important to make the switch now because if you leave it too late you could make a rushed decision that could have heavy implications on your operations such as disruptions to your customer service.

If you're already thinking about switching to cloud-based (internet based) telephony but still have legitimate and justifiable concerns about the impact that switching to VoIP phones will have on your business, then allow us to break down these concerns for you.

In this article, we will be debunking myths surrounding VoIP phones and we'll tell you why we think they're an excellent addition to any business.

VoIP phones are portable

Portability is a crucial factor for businesses when deciding to invest in new technology.

This is especially true as more people work from home, and they need to be able to make calls from anywhere.

Because VoIP numbers are virtual, it's completely portable. This means that VoIP users can use the same number wherever they go - whether commuting, working away, or attending a conference.

Additionally, if your business decides to change its address, you can keep the same VoIP number.

VoIP phones utilise WebRTC (which increases conversions)

WebRTC enables voices and video communications to work directly inside web pages without the need to install any plugins to a browser. WebRTC is often viewed as an extension of VoIP phones and allows businesses to make calls to customers directly in web browsers.

By adopting VoIP phones into your business, you could see an increase in website conversions. This is because with WebRTC, you can provide customers with direct support whilst their browsing through your website and considering purchases.

For instance, you can conduct voice or video calls in a web browser with a customer which allows you to provide customers with instant answers to questions that they need to know the answers to before making the purchase. This drastically speeds up the buying process as it saves the customers from browsing through your website to find information. And if you’re not the right person to talk to about a specific product or service, then you can direct the call to the most knowledgeable agent without additional cost.

Yoozoom’s Wildix phones systems> are powered by Web RTC and have helped our customers get more sales and conversions.

Because of its groundbreaking technology, agents can engage with website visitors in live-chat, video, or voice.

Direct engagement with customers can increase your chances of turning website traffic into paying customers. In fact, Wildix phone systems have been shown to increase web conversions by as much as 30%.

VoiP phones are cost-effective

As with all things technology, nothing is ever free, however, when you compare the cost of VoiP phones to the alternatives the price is significantly cheaper.

They are especially cheaper to run with many providers, including Yoozoom, offering unlimited calls within your package. Additionally, it's often possible to make phone calls using just the built-in microphones on your computer.

If, however, your VoIP system requires additional hardware, or you want to get more advanced hardware, you can invest in higher quality headsets or speakers. You should especially do this if you want to improve the quality of your communications even further.

Yoozoom offers a range of high-quality, user-friendly handsets that come with HD Audio so you can rest assured that your sound is crystal clear.

VoIP phones are higher quality

Have you ever been on a business call that sounded like the person on the other end was underwater?

With VoIP phones, you can largely avoid low-quality sound on phone calls which makes it easier to deliver good service and have better business conversations.

This is because of high-quality hardware such as HD Audio in headsets and modern-day internet speeds.

VoIP phones are reliable

If you have a reliable internet connection, then your VoIP phone will also be reliable.

In the early 2000s when VoIP phones were only just taking off, they were fairly unreliable because dial-up internet didn’t provide the consistent service that the modern internet does.

For instance, modern fiber broadbands offer speeds of 70+mbps, which is a huge contrast from the 8-12mbps you saw with dial-up. You can make multiple calls using VoIP phones. For small businesses with just one landline, they’re only able to take one call at a time. This can lead to long wait times for customers and prospects. VoIP phones, on the other hand, allow you to make more than one phone call simultaneously, without incurring additional charges.

VoIP phones are feature-rich

VoIP phones offer several functionalities that would come at an extra cost with traditional phones. They include call forwarding, call recording, call queues, auto attendant and call transfers. These functions increase efficiency in businesses, reducing unnecessary time on the phone, and improving call routing efficiency which further improves customer experience.

Depending on the type of VoIP phone system you choose, you're also able to add additional functionality such as Wallboards to display information for a call centre. You can even add intercom systems for door entry. Essentially, with cloud devices (Which VoIP telephony is) you can connect almost anything with the right solution.

Are you ready to make the switch?

Changing to VoIP can have a positive impact on your business, from increasing efficiency to delivering better customer service. Yet we understand that switching to a different telephone infrastructure can be overwhelming. There’s a lot to think about, such as price and ensuring that the package you go for can meet your businesses’ needs.

If we’ve managed to convince you just how powerful VoIP phones can be, why not contact us to speak to someone directly about switching to VoIP? In the meantime, join our mailing list to learn more about what VoIP phones can offer you.