Call centre software solutions

Embrace omnichannel communications with flexible cloud-based contact centre software.

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Cloud call centre software

See how the cloud can deliver new heights of flexibility and cost efficiency.


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Cutting-edge features

The future is at your fingertips. Discover the power of AI and machine learning here.


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Why choose Yoozoom?

From expert installation to 24/7 support, we're always ready to go the extra mile (and then some).


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Secure cloud-hosted system

Enjoy instant access, wherever you are. Our cloud call centre software is almost infinitely scalable and works anywhere with an internet connection. Plus, with 99.99% uptime, you'll always be ready to smash your KPIs.

A true omnichannel solution

If your communication channels can't talk to each other, you can't deliver what customers need. Our software lets you follow conversations seamlessly, wherever they happen. And with robust reporting built in, you can harness data like never before.

Next-generation features

Powered by cutting-edge AI, our software delivers features you didn't know you needed. And because it's hosted in the cloud, everything works right out of the box – from automatic call transcription to intelligent sentiment analysis.

Exceed customer expectations with true omnichannel technology

The world has changed. The world of communication, doubly so.

Nowadays, customers expect more from the companies they interact with. To succeed, we need to communicate with customers to their schedule, using the platforms they use every day.

This means breaking free from silos of voice, email and text. It means bringing together all communication methods and engaging in meaningful conversations on customers' terms.

How? Simple. With our next-generation omnichannel call centre solution.

Our software unites phone calls, SMS, email, live chat and social media into one easy-to-use dashboard. And with true omnichannel reporting and time-saving, AI-powered tools, it's easy to make data-driven decisions and introduce smart new efficiencies.

Plus, because it's hosted securely in the cloud, it requires minimal upfront investment and can scale at the drop of a hat.

But to truly understand its power, you have to see it in action. Book a demo to discover how our call centre technology can help you exceed expectations every day.

Cloud call centre software

Enjoy instant insights and incredible flexibility

Harness the power of the cloud to solve technical and performance challenges.

Not so long ago, choosing contact centre software meant committing to hefty upfront costs and years of time-consuming maintenance.


Good news: that's all in the past.


Our next-gen call centre software is hosted securely in the cloud. This means it's quick and easy to install, with no need for complicated, power-hungry hardware – all you need is your existing computer fleet.


And because it's cloud based, it can scale instantly to suit your needs. Our software can follow your business into new premises, new markets, or even into the homes of remote workers.


With our technology by your side, you can unlock new growth opportunities and adapt to market demands like never before. Plus, with 99.99% uptime and robust security as standard, you'll have the peace of mind you need to succeed.

Case studies

Cutting-edge features for modern contact centres

With features like AI and advanced analytics, our software puts the future at your fingertips.


Metrics like talk time and call volume are useful, sure. But they only tell part of the story.


Our software unlocks powerful data you didn't know existed – from emotion-driven customer sentiment scores to keyword-searchable call transcripts.


And with its cutting-edge AI technology, it handles mundane tasks like shift management and online chat, empowering your agents to focus on the interactions that matter.


The best bit? We're just scratching the surface. Let's explore some of its features in detail…

Features and benefits

Omnichannel communications

All your interactions, all in one place.


Never lose sight of a lead again. Our call centre software tracks <i>all</i> interactions across voice, text and social media. Then, with a little omnichannel magic, it presents agents with a complete, step-by-step view of the customer journey.


This makes it easy to continue conversations between channels, no matter who picks up the thread. Agents are empowered to deliver efficient, customer-focused service, and to collaborate seamlessly without the need for extensive manual note taking.


Best of all, everything is managed using a single, easy-to-use system that's hosted in the cloud.

Voice

Unlock the next generation of call management tools. Level up your service with intelligent call routing, which connects customers to the most qualified agent, first time.


Eliminate backlogs with our queue buster, which lets customers request a call back when agents are free. And create visual call flows in minutes, so you can understand customers' needs and make the most of agents' time.

Call centre cost savings
Web RTC

Email and SMS

Bring together email and SMS into a single, intuitive dashboard. Tie outbound promotional campaigns to your inbound service offering, and let marketing and sales sing together in perfect harmony.


Optimise agents' time with AI-driven automatic responses. And enjoy complete managerial visibility of the whole process, right down to individual messages.

Social media

Reach customers directly on their preferred platforms, including Facebook, Instagram, WhatsApp and Twitter. Create, review and approve public posts, then lead the conversation by sending private messages and attachments.


Everything is consolidated into one central system, so you'll always spot those important messages and marketing opportunities.

Remote working
Web RTC

Live chat

Convert browsers into buyers faster than ever before with seamless live chat integration. Identify and engage interested leads with automated outbound questions.


Boost customer service with easy-to-manage inbound messaging, complete with clever automated ticketing to get the right agent on the task. And follow the conversation as it moves to phone, email, and beyond.

Integrated reporting

Instantly join the dots between data sets.

High-quality data is crucial for effective call centre management. But it's equally important that this data is quick and easy to access. It's often those split-second, data-driven decisions that make a difference, after all.

Good news: our call centre software has robust reporting tools built in. It pulls data from all channels and collates them in one, easy-to-use central dashboard. From here, you can track key metrics, generate reports and monitor agent performance with awesome speed and agility.

 And that's just the beginning. Using advanced artificial intelligence and machine learning, you can unlock potent insights that just wouldn't be possible with last-gen tech. This means you can boost efficiency, track compliance targets and deliver targeted training like never before.

Take payments securely across channels with our PCI DSS-compliant solution.

Our omnichannel payment solution is PCI DSS compliant, right out of the box. This means you can take payments over the phone or via webchat, and enjoy the peace of mind that transactions are secure and customer data is encrypted.

Agent-assisted payments

For even more security, customers can enter details on their phone keypads while agents guide them through the form-filling process. This way, details are never spoken aloud but customers still hear a friendly, helpful voice on the other end of the line.

Automated payment IVR

Go fully automated and let agents focus on what they do best – customer service. Our self-service payment IVR lets you streamline your payment processing with intelligent message routing, and handle transactions 24 hours a day, seven days a week.

Predictive dialler

Maximise talk time and focus on the calls that matter.


Your agents' time is precious, so help them make the most of it. Using bespoke IVR and machine learning technology, our automated dialler weeds out low-value calls so agents can focus on nurturing leads and generating sales. Thanks to advanced call pacing tools, customers are only connected when an agent is available, maximising customer satisfaction and agent productivity.


Our predictive dialler is proven to boost talk time by 300% compared to manual outbound diallers.

Workforce optimisation

Empower teams and build empires with advanced workforce optimisation tools.

Your workforce is the lifeblood of your operation. Using our call centre workforce management suite, you can boost agent morale and help them bring their "A" game to every interaction.

Shift organiser

Our cloud contact centre software has powerful shift management tools built in. As a manager, you can access detailed performance metrics, monitor attendance in real time, and schedule compulsory appointments with ease. Agents can get involved too, with self-service holiday requests and shift selection. You can even optimise HR functions – simply switch on automated holiday approval, and let AI do the heavy lifting.

Quality management

Let data drive your decision making with our advanced quality management suite. Easily identify trends to maximise available resource at busy times. Simplify quality control procedures with AI-driven sentiment analysis and speech analytics. And monitor agent performance and compliance with easy-to-follow, customisable dashboards.

Gamification

Incentivise performance with bespoke rewards.


Let's face it: handling dozens of calls a day quickly gets monotonous. And when boredom sets in, bad habits become the norm.


The solution? Turn targets into a game. With its advanced gamification features, our call centre software lets you incentivise exceptional performance – and monitor the results in real time.


The system is highly customisable. Keep it as simple as "meet a target, win a prize", or introduce advanced game mechanics where agents can "level up" and earn badges for hitting bespoke targets.


Or take things further, and make gamification a powerful tool for daily performance management. You can set individual targets to improve training outcomes. Or start inter-departmental tournaments to amplify results across the board. You can even launch new competitions on the fly to instantly boost flagging KPIs.

AI and automation

Unlock new worlds of efficiency and progress.

Our contact centre software can do some very clever stuff. That's all thanks to some cutting-edge AI and machine learning technology that works behind the scenes. Best of all, you can harness this tech in just a few clicks – because it's hosted in the cloud, it's delivered instantly, with no need for expensive on-site computer setups.

Sentiment analysis

Turn emotion into a powerful metric. Our AI understands the sentiment behind each conversation, so you can quickly understand where agents are connecting with customers. Measure customer satisfaction as a key KPI, without relying on guesswork or random call reviews. Or drill down to the agent level, and use sentiment data to bring new insights to your training processes.

Agent-assisted payments

Our software not only records calls – it automatically transcribes them too. This means it's easy to follow conversations between channels, without the need for extensive manual note taking. And because transcripts are searchable, you can resolve disputes and root out compliance failures more quickly than ever.

Automated payment IVR

Learn what makes your callers tick. With automated surveys, you can gain a deeper understanding of customers' likes and dislikes, while leaving agents free to handle those all-important calls.

Sales AI

Make selling second nature with powerful machine learning technology. Our system learns customers' preferred methods and times of contact, so you'll always reach them when they're ready to engage. This means agents' time is well spent and customers get a great experience with every interaction.

AI chatbots

Our chatbots are smarter than the average. They don't just cough up stock responses – they understand customer intent and provide genuinely helpful feedback. They learn too, drawing on data sources like your website and email archives so they can answer questions like a bonafide homo sapien. Agents save time by focusing on detailed queries – the chatbot will handle the mundane stuff, while seamlessly escalating to human agents when it gets out of its depth.

AI human resources

Free up HR staff to deal with more important matters. Our software intelligently predicts staffing requirements based on historical attendance and call volume data. Armed with this information, it can even automatically process holiday requests.

Integrations

Take things even further with dozens of software integrations.


Need legacy software to just work? Want to add even more functionality to your system?


Our call centre tracking software integrates simply and seamlessly with more than 35 popular business applications. This includes CRMs like Salesforce and HubSpot, UC systems like Microsoft Teams, and financial software such as Sage and Worldpay.

Why choose Yoozoom?

The original cloud experts

With 10+ years of experience, we're here to help you crack the cloud.

Moving your call centre software to the cloud can be daunting. But with our experience on your side, you can expect to be ready to go in record time.

At Yoozoom, we have more than ten years of cloud computing experience. We've helped dozens of businesses grow, adapt and thrive using cutting-edge cloud-based software.

Our expert engineers will be with you every step of the way – from installing your system to offering ongoing guidance and support.

24/7 technical support

Problems don't have days off, so neither do we.


Let's be realistic: technical issues happen. That's why we've designed our tech support offering for the real world.

You can call our engineers 24 hours a day, seven days a week to get help and advice. We're here for weekends, bank holidays and beyond, ready to get you back up and running with minimal downtime.

For us, great service is second nature. But don't just take our word for it – we have more than 340 five-star Google reviews to prove it.

Let's take things to the next level

Reach your full potential with next-generation cloud-based call centre tech. Book your demo to discover a new frontier of flexibility, insight and results.

Frequently Asked Questions

  • What is the best software for a call centre?

    Well, of course we're going to say "ours"! Seriously, though, we reckon our call centre software is the best in the business because it's designed to handle omnichannel communications, right out of the box. It consolidates voice, live chat, social media, email and SMS into one easy-to-use solution with robust cross-channel reporting built in. This means understanding customer journeys and eliminating pain points is easier than ever.

  • What does contact centre software do?

    The best call centre software solutions will help you manage customer interactions across a wide range of channels, and will include intelligent features to improve key KPIs like talk time and conversions. Plus, with cross-channel reporting dashboards, you can monitor results and make data-driven decisions to improve performance.

  • What do I need to set up a call centre?

    Wow… big question! We'd recommend investing in a VoIP-based call centre phone system to allow for low-cost, high-volume calls, as well as a fleet of compatible handsets and headsets for your agents to use. You'll need computers too, of course, and you'll need to employ the agents who operate them. As for software, we suggest a cloud-based call centre solution, which is easy to scale up or move as your operation grows.

  • What is the difference between a call centre and a contact centre?

    Some people use "call centre" to mean a site that takes mostly phone calls and use "contact centre" to refer to a location that handles multiple methods of communication. However, in practice, the two names are largely interchangeable.