Tied-up phone lines are stressful for staff and patients alike. Our phone system lets you handle more queries more quickly, by directing calls to individual queues handled by different staff. This means waiting times are reduced, which leads to happier patients and fewer missed targets. Plus, if reception staff need support, you can add another queue in a matter of seconds. Our system handles call distribution invisibly and seamlessly.

Good news for patients – they'll never have to hear that dreaded engaged tone again. We offer many call management features designed to make patients feel looked after. How about an automated message that lets callers know where they are in the queue? Or a self-service callback function, where patients can – at the touch of a button – ask to be contacted when staff are free? Hold music is an option too, of course.

It's good practice to record calls. Among other things, it's useful for staff training and can get you out of hot water if conflicts arise. Our phone system has call recording functionality built-in. Through an easy-to-use, fully-encrypted online system, you can quickly identify calls and play them back as required. Plus, the recordings are admissible in a court of law, if needs be.

We're all adults here. And we all still feel deeply embarrassed when we dial a wrong number. Avoid that awkward (and time-wasting) small talk for good with our powerful caller database. Accessible via PCs, smartphones and our VoIP handsets, it lets you locate and contact patients with just a few taps. Staff and suppliers too – it can integrate with and augment your existing clinical system.

Video consultations might be more popular than ever, but that doesn't make life any easier for patients with technical limitations. That's why our system uses WebRTC, which lets patients call from any smartphone or web browser without the need for additional plugins. You can conduct appointments through our robust phone system, while patients can connect at the click of a button. Simple.

With WebRTC technology, patients can call you from any device using their normal Wi-Fi connection. Simply add a "click to call" button to your website, and – voila! – you've just made their lives easier. Contact is simple and seamless, and they won't need to burn through their mobile credit to access medical care.

Our phone system isn't just for when things get busy. Behind the scenes, it's collecting a trove of useful data that can help you plan staffing requirements and monitor performance. With a few clicks, you can generate insightful reports covering call waiting times, missed calls and more. These can be printed and shared with staff to encourage transparency and motivate them to hit targets.

Nobody wants to be tied to a desk all day. That's why we include a mobile app as standard. This provides a secure, easy-to-use connection to your in-practice phone system from any location. Staff can work from home or step away from their phone handset and still answer calls. This means fewer missed calls, more efficient operations and improved patient satisfaction.

As well as phone and video calls, our GP phone system allows for instant messaging between all connected devices. This includes smartphones if staff have our app installed. Since GPs lose an hour a day to phone calls – excluding non-patient calls  – it goes without saying that this can improve efficiency.

Nobody should have to tolerate verbal or physical abuse. We offer a range of solutions that can help secure your premises and keep your staff and service users safe. These include CCTV, panic buttons and video entry systems. And remember, our phone system recordings are admissible in court if you need to take legal action.