Call monitoring and reporting

Powerful, intuitive reporting dashboards.

The world of business runs on data. Wildix's browser-based call-reporting software gives you easy access to the facts, empowering you to review, monitor and strategise like never before.

Examine metrics like talk time, dropped calls and call costs with just a few clicks. Enjoy a company-wide view of results, or drill down to the agent level to monitor individual performance. Export data for further analysis, or create intuitive charts for whiteboards or presentations. The possibilities are almost endless…

Plus, because data is delivered via the cloud, you don't need any special software. Everything is accessible from your normal web browser on any internet-connected device.

Easy call-centre wallboards

If you run a contact centre, you'll know how invaluable wallboards are for monitoring performance and capacity.

Good news. Wildix has real-time wallboard functionality built in. With just a few clicks, you can have a fully functioning wallboard ready to go, with minimal setup required.

Want to take things a step further? Wildix's wallboards are delivered as an API, so it's easy to create a bespoke board that incorporates your company branding. You can even integrate the real-time data into custom software, opening up new opportunities for analysing and strategising.