X-hoppers: intelligent in-store communication technology
The next-gen retail headset solution that boosts sales and saves time.
What is X-hoppers?
X-hoppers is a retail headset solution that combines the agility of eCommerce with the proven power of face-to-face customer service.
eCommerce might be convenient, but how many times have you come away from an online shopping experience and thought "that meant something"?
Here's the thing. Try as it might, eCommerce can't beat bricks-and-mortar stores when it comes to one crucial detail: customer service.
Wildix knows that great service is the high street's superpower. That's why it created x-hoppers – a retail headset solution that combines the agility of online shopping with the kind of loyalty-building service you can only get in store.
x-hoppers empowers employees to engage customers when it matters. And by streamlining workflows, it can save hours upon hours of valuable time.
The results? More in-store conversions, better customer loyalty, and happier, more productive staff.
What can it do?
X-hoppers allows staff to communicate instantly, at the touch of a button. But that's just one of its many talents…
Instant buyer alerts
X-hoppers unlocks almost limitless possibilities for streamlining your service.
Headsets can integrate with your VoIP phone system, for instance. This means assistants can make better use of their downtime by answering customer service queries, right from the shop floor.
Don't have enough staff on hand? Customers can scan QR codes and – thanks to the power of WebRTC technology – instantly enter a voice or video chat with an external contact centre agent.
And with easier all-round communication, workers can cooperate and organise themselves like never before. Spillages? Security incidents? Attempted thefts? With the touch of a button, the problem can be reported and staff can spring into action.
Better time management and efficiency
Customers are a fickle bunch. Research shows that nearly 50% of shoppers will actively avoid a business if they're made to wait for more than five minutes.
Most of the time they'll just shop elsewhere. And with sites like Amazon offering easy access to just about every product on earth, you can bet the web will be their first port of call.
x-hoppers helps you reach these customers when it matters – the very moment they show interest in a product.
Shoppers simply scan a QR code, which instantly notifies nearby assistants of their interest. This means staff can be instantly available to offer help and advice.
With a little charm and good old-fashioned service, you'll see improved sales and leave customers feeling engaged and looked after.
Powerful, actionable retail analytics
QR codes are integral to x-hoppers. As far as customers are concerned, these QR codes are a way to get hold of staff, access detailed product information, or both.
But for you, they represent a new frontier of useful customer data.
Every time a QR code is scanned, the action can be logged. This empowers you to make data-driven decisions based on customer behaviour.
Armed with this data, you can answer important questions like "which products are most popular?", "where are staff most needed?" and "is my store layout optimised for engagement?".
The technology behind x-hoppers
X-hoppers headsets are designed for exceptional ease of use and security.
X-hoppers is underpinned by some seriously powerful technology. But the headsets themselves? They're a piece of cake.
Each headset has two buttons. That's it. One opens up the communication channel to colleagues, the other answers incoming phone calls – if the headset is connected to a wider VoIP network.
And when their day is over, clerks can simply hang their headsets on a base station. It will automatically start charging, ready for their next shift.
The headsets run on DECT, a cellular technology that provides watertight security and seamless signal coverage.
