Yoozoom Telecom Ltd - COVID19 Contingency Plan

As news develops around the spread of COVID-19, Yoozoom is continuing to carefully monitor the situation. Yoozoom has well established Business Continuity Plans that are in place and we are prepared for any potential impact to our network or operations. Our policy is to act in accordance with the stated guidance from governments and local authorities, while continuing to provide the best possible service to our customer.

Yoozoom’s priority is to ensure the health and safety of their employees, customers and other stakeholders, as well as the continuity of Yoozoom's services. As a result, Yoozoom has established a specific taskforce to ensure seamless operations throughout this situation, which includes making provisions for all services to remain fully operational and equipped with the needed equipment and supplies. Yoozoom are also taking steps to ensure that the platform and service desk are able to operate seamlessly throughout this period.

Remote Working for your business

We would like to make you aware that our Cloud Communications & Video Meetings platform can easily deliver various solutions if your business requires. There are many ways of achieving continuity of service e.g. Video Meeting, Softphone, Mobile App or by plugging a physical phone into a remote workers router or simply re-routing calls to a user’s mobile or home number. If you need further advice or have any questions about any of the above solutions, please speak to a member of the Yoozoom team on 0113 887 8000 or email enquiries@yoozoom.co.uk

Yoozoom are also complying with government and public health organisation guidance in order to keep everyone safe.

Our response to an increase in the severity of COVID-19 will be as follows:

  • A regular communication plan will be established.
  • Remote working for staff.
  • Video meeting & calling to replace face to face meetings.
  • Site visitor checks.

Yoozoom have successfully tested ability to deliver services remotely, including the capability to monitor systems and platforms remotely. We have provided employees with the tools necessary to deliver their duties from a remote location. Where appropriate, Yoozoom will segregate workforce into teams that can operate from different locations, thereby minimising the risk. Yoozoom is also reviewing key supplier contingency plans to assess appropriateness in managing supply chain disruption risk.

With immediate effect, anyone who is experiencing flu-like symptoms, including fever, is advised not to visit a Yoozoom site. Anyone who has recently travelled to an area that has experienced a case of infection, should also not attend a Yoozoom site.

All visitors to a Yoozoom site will be required to confirm that they are not experiencing flu-like symptoms, whether or not they have travelled to an area known for cases of the virus within the last 14 days or have come into contact with anyone who may have contracted the virus. All visitors are expected to practice elevated levels of personal hygiene while at a Yoozoom site. This includes washing hands with soap & using sanitising gel. Hand sanitisers have been placed at the entrances to our sites. Liquid soap, disposable towels and hand dryers are available in our restrooms.

Please also consider the below

  • Anyone who displays symptoms is requested to stay at home, self-isolate and call 111 for further advice.
  • Anyone who has travelled to an affected area is instructed to stay at home and self-isolate.
  • Anyone who has been in close contact with someone who has travelled to an impacted area is also required to stay at home and self-isolate

More information can be found from the Department of Health and Public Health England at the following locations:

https://www.gov.uk/guidance/coronavirus-covid-19-information-for-the-public

https://www.nhs.uk/conditions/coronavirus-covid-19/

https://www.gov.uk/government/publications/guidance-to-employers-and-businesses-about-covid-19/guidance-for-employers-and-businesses-on-covid-19

We greatly appreciate your understanding and cooperation throughout this situation. We will continue to closely monitor this issue and will keep you informed of any significant changes to these procedures.