True Self-Serve Cloud Contact Centre software
“Yoozoom Cloud Contact Centre has transformed SVM’s customer experience. We’re able to assist our gift voucher customers much more efficiently, and connect with them on multiple channels which helps maintain SVM’s strong position within this competitive sector. Yoozoom’s support team are always on hand if we have any questions and are happy to help.
I’d recommend Yoozoom Cloud Contact Centre to any business considering setting up a Contact Centre, or looking to upgrade their existing software.”
Andy Chrimes, Head of Infrastructure, SVM Global
We make it easier to run a contact centre
Our fully integrated, all-inclusive software enables you to deliver responsive multi-channel cloud contact centre services – inbound & outbound, dialler, email, SMS, live chat and secure payments plus more…
Agile and scalable
When it’s in the cloud, it’s easy to add on new agents or switch campaigns to different agents, wherever they are in the world! All they need is access to the internet and they’re ready to go – making it easier for you to deliver 24/7 services and manage fluctuations in enquiries.
Enter new markets quickly
It’s never been easier to build new campaigns, create scripts, set up IVRs, allocate agents, enabling you to engage with new customers virtually overnight.
Puts supervisors in full control
Get real time agent activity and performance stats, schedule reports, reminders and workflows and use drill-down analytics to get instant insight. So easy to use, you won’t need to involve IT.
Increase first call resolutions and cut customer wait times
Use skill-based IVR routing and intuitive scripts and to give your agents the information they need to deliver superior service and achieve more first call resolutions.
Process payments securely with a PCI DSS compliant gateway
Take your agents out of scope when it comes to your customer’s processing their card payments. Your customers will never need to give out their card details verbally or share payment information with agents.
Communicate on digital channels
Handle inbound and outbound conversations with customers on the media they prefer – voice, SMS, Live Chat or email, all from within Cloud Contact Centre, all fully trackable for reporting.
Out of the box integration with Salesforce
No bespoke programming required, connect the two systems together quickly without delays or costs. Allows agents to quick dial from within Salesforce CRM and speeds up data entry and accuracy.
Fixed monthly costs with no capital outlay
Pay for only what you need – concurrent user licences, on a monthly basis giving finance clear forecasting with no future surprises, making it a more affordable way of accessing a superior cloud contact centre solution.
Why choose yoozoom?
We’re the UK’s #1 for cloud phone systems. Cloud is our speciality, which is why it’s the only type of system we offer.
UK wide installation and training with 24/7, 365 support for complete peace of mind.
Our training covers more than phone features – we help your people discover how to work smarter and improve your customers' experience.
We migrate you seamlessly so there’s no unexpected disruption to your business – ensuring you have the correct internet bandwidth, installation, configuration and training.